• Special orders cannot be returned. Special return conditions apply to such special orders and you agree to a non-refundable payment.
  • Special orders are items which are not displayed on the website and are ordered by giving a sketch or a diagrammatic presentation to JEM.
  • Jewellery which is engraved, pierced (earrings) or jewellery which was of the wrong dimensions at the time of ordering are not accepted for returns.
  • Every product apart from the ones mentioned above can be returned for a complete refund within the stipulated time frame mentioned at the time of ordering.
  • Any Diamond fallen of the Ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advice you to get the Jewellery insured to
  • protect yourself against such mishap. Our advice to you is to inspect your item as soon as it arrives, and notify JEM for any defect or damage, if found any. You may also contact us on our +91 98209 11871 or email us at service@jewelemart.com

Note: Please return your purchase via recognized couriers or dispatch companies and insure the package for the full amount of the purchase. Nine E Mart Private Limited is not responsible for damage or lost package during shipment.


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